Frequently asked questions
Answers about registration, passes, payment, the congress and certificates.
About the congress
What is Dentisity Congress?
Dentisity Congress is the dental medicine congress organised by the Dental Students' Society of Craiova, in partnership with the University of Medicine and Pharmacy of Craiova. The 2026 edition brings together students, resident doctors and dentists from all over the country for lectures, hands-on workshops and social events.
When and where does the congress take place?
The congress takes place on 22–24 October 2026 at the University of Medicine and Pharmacy of Craiova. The rooms for each activity are announced in the Program.
Who can attend?
The congress is open to the following participant categories: Student, General Dentist / Medical Resident, Specialist Doctor. Each pass is meant for certain categories, and during registration you only see the passes available for yours.
Where can I find the programme?
The full programme, with times and rooms, is published on the Program page and is updated as activities are confirmed. Each session has its own page, from which you can add it to your phone's calendar. Each day ends with the last activity in the programme.
What language are the presentations in?
Presentations are in Romanian or English, depending on the speaker and the presentation.
Do the organisers provide transport or accommodation?
No. Transport and accommodation are each participant's responsibility and are not included in the passes.
Registration and account
How do I register?
- Create your account on the Registration page.
- Confirm your email address with the 5-digit code you receive by email.
- Choose your pass and pay online.
- Choose the workshops and add-ons you want.
I didn't receive the confirmation code. What should I do?
Check your Spam, Promotions or Junk folders, and that your email address was typed correctly. The code is valid for 15 minutes; after one minute you can resend it from the same page. You can also confirm your address with the button in the email if you are on another device.
I forgot my password.
On the sign-in page, click “Lost your password?”, enter your email address and follow the link you receive to choose a new password.
Why can't I change my name, category or specialisation?
These details determine the passes and prices available to you and appear on your badge and certificates, so they can't be changed after registration. If something is wrong, write to us at contact@dentisitycongress.ro and we will correct it. You can update your phone number and other details at any time in your account, under Account details.
Can I choose the language of the emails I receive?
Yes. The language is saved when you register, based on the language you use the site in, and you can change it at any time in Account → Account details.
Can someone else pay for me, for example the clinic I work for?
Yes. The payer can be different from the participant. The participant still needs their own account, created with their own details, because the pass and badge are personal. At checkout, the billing details can be those of the person or company paying.
I was asked for a document. How long does it take?
We may sometimes ask for a document confirming the participant category you declared. You upload it from your account and we process it as soon as possible, normally within 7 working days. Cover any information that isn't needed, such as your personal identification number or the ID's serial number.
Passes and prices
Which passes are available and how much do they cost?
Passes available now and their current price:
- Essential Pack — 149,99 lei (for: Student)
- VOLUNTEER — 10.000.000.000,00 lei (for: Student)
- Essential PLUS & Dine Pack — 179,99 lei (for: Student)
- Premium Experience Pack — 449,99 lei (for: Student)
- MEDIC Essential Pack — 399,99 lei (for: General Dentist / Medical Resident, Specialist Doctor)
- MEDIC Premium Pack — 549,99 lei (for: General Dentist / Medical Resident, Specialist Doctor)
- CLOSING GALA ONLY — 299,99 lei
- ORGANIZATOR — 0,99 lei
- ORGANIZATOR 2 — 40,00 lei
See what each pass includes in its description, on the Registration page.
Why is the price different from what I saw earlier?
Prices rise in tiers: when a tier's places run out or its period ends, the next tier starts. The price you paid never changes, and discounts introduced after your purchase do not apply retroactively. Check the total shown before paying.
What does my pass include?
Each pass includes exactly the benefits in its description at the time of purchase, for example access to presentations, coffee breaks, lunch or an included workshop. Some passes only let you buy workshops or Gala access separately.
Does the Gala-only pass include the congress?
No. The Gala pass gives access to the Closing Gala only and does not include access to presentations or workshops.
Can I upgrade my pass?
Yes, on request and subject to availability. Write to us at contact@dentisitycongress.ro; if the upgrade is possible, you get a personal offer by email and pay only the difference.
Ce workshop este inclus la pachetele premium?
Repartizarea participanților la workshopuri se va realiza în mod aleatoriu, în funcție de disponibilitatea locurilor, cu respectarea capacității maxime alocate fiecărui workshop.
Workshops and add-ons
How do I sign up for a workshop?
Once you have a pass, choose workshops from the workshop catalogue or from the “Workshops” step of the registration, and pay for them. Some workshops are only available with certain passes or for certain participant categories.
I can't find a workshop, or it has no places left.
Workshops have a limited number of places. If a workshop doesn't appear, it may be reserved for other passes or categories; if it shows no places left, it is full. Places may free up later, so it's worth checking back.
Can I choose two activities that take place at the same time?
We don't recommend it: the catalogue warns you when two activities overlap, and at the congress you won't be able to attend both.
What happens if I'm late for a workshop?
Please arrive at the announced time. If you are significantly late or don't show up, your place may be given to another participant, which does not entitle you to a refund.
What are add-ons?
Add-ons are activities or benefits bought separately from the pass, such as the Closing Gala. You'll find them in the catalogue; some are only available with certain passes.
Payment and invoice
How can I pay?
Online by card, through Banca Transilvania's payment processor. Payment is secure and your card details never reach us.
How long is my place held after I place an order?
About 30 minutes. If payment isn't confirmed within that time, the order may be cancelled automatically and the place becomes available again. Adding to the cart does not reserve a place.
My payment failed. What should I do?
Check your card details, your online payment limit and any confirmation your bank asks for in its app or by SMS. You can try again from Account → Orders while the order is still active, or with another card.
Where can I find my invoice?
The invoice is issued when payment is confirmed. Our payment processor emails you a link to download it as a PDF, and it is also available in your Account, under the order.
Can I get the invoice in a company's name?
Yes. At checkout, fill in the company details (name and tax ID) in the billing section. Check them carefully: the invoice is issued with the details you enter.
I paid but didn't receive a confirmation.
Check your Spam folder and the order status in Account → Orders. If the amount was charged but the order doesn't show as paid, write to us at contact@dentisitycongress.ro with your order number.
Cancellation and transfer
Can I cancel my registration and get a refund?
Paid and confirmed orders are final. Passes and access to workshops and the Gala are leisure services on a fixed date, so the 14-day right of withdrawal does not apply (art. 16 (l) of Government Emergency Ordinance no. 34/2014).
We consider requests based on medical reasons or other exceptional circumstances case by case, sent to contact@dentisitycongress.ro; this does not guarantee a refund. Details in the Terms and Conditions.
Can I transfer my pass to someone else?
No. The pass, badge and access are personal. A transfer is only possible with the organisers' written approval, and the new person must meet the same conditions.
What happens if an activity is cancelled?
Depending on the case, we offer access to an equivalent activity, rescheduling, another equivalent benefit, or a refund of the amount paid for that activity.
Can the programme or speakers change?
Times, rooms or speakers may change when needed for the congress to run smoothly. We announce changes in the programme. A change of speaker or time does not mean the activity is cancelled.
At the congress
What do I need to bring?
Your personal access code (QR) is in your Account. You can save it to Google Wallet or Apple Wallet and it works offline too. You don't need to print anything: your code is scanned at the entrance and at workshops.
I lost my badge.
Your code is always in your account. For a lost badge, go to the congress registration desk: you get a new one and the old code is deactivated.
Can I request a special menu, for example vegetarian or allergen-free?
For such questions, write to us at contact@dentisitycongress.ro. We can't guarantee these options, as they depend on the caterer.
Can I take photos of or film the presentations?
You may take personal and general photos. Filming, audio recording and live streaming of presentations and workshops are not allowed without the consent of the organisers and the speaker. Photographing slides is allowed only if the speaker does not forbid it.
Will I appear in the event photos?
During the congress, our team takes general photos and videos used to present the event. If you'd like us to limit the use of your image, write to us at contact@dentisitycongress.ro.
Can I attend if I'm under 18?
The congress is mainly intended for adults. A minor may attend only with the organisers' prior approval and, where necessary, the consent of a parent or legal guardian. Write to us at contact@dentisitycongress.ro before registering.
Is there a phone app?
Yes. Once you're signed in, you can install the site on your phone as an app using the install button in the bar at the bottom of the site. Your access code stays available offline too.
Certificates
Will I get a certificate of attendance?
Yes, if you attend the congress on at least 2 days. Attendance is recorded when your code is scanned. Some workshops and sessions also give their own certificate for attending that activity.
Where and when do I get my certificates?
When a certificate becomes available, you receive an email and can download it as a PDF from Account → Certificates.
The name on my certificate is wrong.
The certificate uses the name in your account. Write to us at contact@dentisitycongress.ro and we'll correct it.
Personal data
What data do you collect and why?
Only the data needed for registration, payment, access to the congress and certificates. We use it in line with the Privacy policy.
Will I get newsletters, or do you share my data with sponsors?
We don't share your data with sponsors or partners for their marketing. Emails about your order and attendance do not mean you are subscribed to a newsletter.
How do I exercise my data protection rights?
For access, rectification, erasure or any other request regarding your data, write to us at gdpr@dentisitycongress.ro.
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